Refund and Returns Policy


Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 08000016304 or email: If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.

Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.


The quickest and easiest way to return your product/s to us is via Tracked Returns service. Please note, this service is only available within the UK.


Suite Fb4c, Maidstone, Kent, United Kingdom, ME14 1LH


You have the right to cancel your order at any time within 14 working days following receipt of your goods. If you wish to cancel your order, please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.

Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.

We will process a refund on receipt of goods.

Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.


All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs infrared body wrap has incurred in sending the products out to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.